At AURUVIX MERIDIAN LTD, we are committed to providing our customers with quality perfumes and a satisfactory shopping experience. This Refund and Return Policy explains when products may be returned, exchanged, or refunded.
1. Return Eligibility
Customers may request a return if:
- The wrong product was delivered.
- The product arrived damaged or defective.
- The product received is significantly different from the product ordered.
- There is another legitimate issue with the order that is covered by applicable consumer-protection requirements.
Because perfumes are personal-use products, we may not accept returns simply because a customer does not like the fragrance after opening or using it.
2. Return Period
Return requests should be submitted within 7 days of receiving the product.
Customers should contact us as soon as possible after discovering a problem with their order.
3. Conditions for Returns
To qualify for a return, the product should, where applicable:
- Be unused and unopened.
- Remain in its original packaging.
- Include the original packaging, accessories, and other items supplied with the product.
- Be in a condition suitable for inspection.
For damaged, defective, or incorrectly supplied products, customers should contact us before sending anything back and provide photographs or other relevant evidence where requested.
4. Non-Returnable Products
Returns may not be accepted for:
- Perfumes or fragrance products that have been opened or used, except where the product is defective, damaged, or incorrectly supplied.
- Products damaged through improper use or handling by the customer.
- Products returned without prior communication or authorization.
- Products that have been altered, refilled, or tampered with after purchase.
This does not affect any rights that customers may have under applicable Nigerian consumer-protection laws.
5. Refunds
Once a returned product has been received and inspected, we will determine whether it qualifies for a refund.
If approved, the refund will generally be made using the original payment method where reasonably possible.
Refund processing time may vary depending on the payment provider or financial institution. We will communicate with the customer regarding the status of the refund.
6. Exchanges
Where an exchange is appropriate and the requested replacement product is available, we may replace the affected product instead of issuing a refund.
If the replacement product is unavailable, an eligible customer may be offered a refund or another appropriate solution.
7. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us promptly.
We may request:
- Your order details
- Photographs or videos of the product and packaging
- A description of the issue
- Other information reasonably required to investigate the complaint
Where the issue is confirmed to be our responsibility, we will work with you to provide an appropriate remedy.
8. Return Shipping
Where a return is approved because we sent the wrong product or the product arrived damaged or defective, AURUVIX MERIDIAN LTD may arrange or reimburse reasonable return-delivery costs, subject to prior approval.
For returns arising from reasons not attributable to AURUVIX MERIDIAN LTD, the customer may be responsible for applicable return-delivery costs.
9. Order Cancellation
If you wish to cancel an order, contact us as soon as possible after placing it.
Cancellation may not be possible once an order has been processed, packaged, or dispatched. Where cancellation is accepted, any applicable refund will be processed according to this policy.
10. Promotional and Discounted Products
Products purchased during promotions or special offers may be subject to specific return or refund conditions communicated at the time of purchase.
Unless otherwise stated, eligible promotional purchases remain subject to applicable consumer-protection requirements.
11. Fraudulent or Abusive Returns
We reserve the right to investigate suspicious, fraudulent, or repeatedly abusive refund and return requests.
This does not affect legitimate consumer rights under applicable law.
12. Contact Us
For return or refund requests, please contact:
AURUVIX MERIDIAN LTD
49, Akinwunmi Street, Sabo, Lagos, Nigeria
Email: fragrance@auruvixmeridian.com
Please include your order details and a clear description of the reason for your return or refund request.
We will review each eligible request fairly and communicate the next steps to the customer.